This is a really super company. Both my parents need care in their apartments. I have been hiring people privately and managing the payroll for several years but when my mom needed more care I thought I'd try agencies. I want caregivers who are warm, friendly, caring, energetic, competent and who take initiative. I know from hiring privately that people like these are gems, and are very hard to find. The first couple of agencies I tried sent me people who did not fit that description at all. Premier is totally different. They have done an absolutely super job providing friendly, helpful, careful caregivers, both as regulars and when I need last minute replacements to cover a shift for a private caregiver who cancels. I've been using the company now for 7 months and I recommend it 100%. The owners are great people who are super involved and helpful, and have made my mom's life so much better and my life too.