When thinking about hiring a Caregiver, it is only normal for there to be a plethora of questions that come to mind. We do offer complimentary in-depth assessments of your loved ones and are happy to answer any questions you may have. But, we’ve decided to compile a few of the frequently asked questions here for you. 

What is the process if we want to hire your agency to look after our loved one?

We understand that every situation is unique and we offer our complimentary (no pressure or commitment necessary) in-depth assessment to learn about your loved one(s). Further, we come to your home and do a home safety inspection for fall prevention and bathroom safety and create a personalized care plan with all decision makers present.

How do you hire your Caregivers?

We receive hundreds of applications every month. Most do not meet our criteria for an ideal Caregiver, but those who do are interviewed in person. If they are selected, all references are verified, and a criminal background check is performed by an independent company. If accepted the caregiver comes for full training on our policies and procedures.

Are your caregivers trained?

Our caregivers MUST go through our initial and ongoing training. Premier Home Care is devoted to providing the most committed, highly qualified and carefully selected caregivers in the industry. Our caregivers are OUR employees, thoroughly interviewed, screened and background-checked (province and national), trained and oriented, bonded and insured. We have rigorous hiring practices in which all applicants go through tests and screenings focusing on skills, experience, attitudes and placement into homes. Many of our staff members have extensive experience caring for Alzheimer’s and dementia patients. Most importantly, each and every one of our caregivers must be honest, warm and caring.

How much do you charge?

The hourly rate depends on a number of factors, which we discuss during our assessment and planning stage. There is also a government subsidy for home care that we explain to the client.

How do you monitor your Caregivers?

We come to the home for unannounced visits, check the Care Plan book and the log, and communicate with the client and the family directly. Time keeping is automated with software specifically designed for the home care industry, so we always know when a caregiver’s shift starts and ends and are immediately alerted if there are any discrepancies. There is an application for smartphones, so the client always has visibility to the caregiver and schedule.

How many hours a week are required?

After the assessment, a customized care plan is designed outlining all the agreed upon services and the weekly schedule. There is a 4-hour minimum shift.

If your loved one is in need of care please feel free to reach out. Click on the “Contact Us” tab for our contact form, phone number, or Email address.